Customer Support
Everything you need to bid confidently — a full step-by-step guide, our independent inspection service, walkthrough videos, and a direct line to our support team.
How to Participate
Follow these 18 steps from creating your account to collecting your vehicle. Video walkthroughs are embedded where they help most.
- 1
Create your account
Sign up with your individual or company details to get started.
- 2
Complete verification
Upload your Emirates ID (or passport/trade license for companies) so we can confirm your identity before you bid.
- 3
Set up your payment method
Link your bank details so funding and settlement are ready when you win a lot.
Video coming soonPayment setup walkthrough - 4
Understand deposit requirements
Some lots require a refundable deposit before you can bid — here's how much and why.
- 5
Browse the catalogue
Filter live and upcoming lots by make, body type, damage category, and location.
- 6
Read the inspection report
Every lot includes an independent condition grade and photo set — know exactly what you're bidding on.
- 7
Check the vehicle's history
Review VIN-based records, prior mileage, and ownership count before committing.
- 8
Work out your true total cost
Winning bid, buyer's fee, VAT, and transport add up — plan for all of it, not just the hammer price.
- 9
Set your maximum bid in advance
Decide your ceiling before the excitement of live bidding kicks in.
- 10
Use pre-bidding
Can't attend live? Set an automatic maximum and let the system bid for you up to that limit.
- 11
Join the live auction room
Bid in real time alongside other verified buyers.
Video coming soonLive room walkthrough - 12
Track bid activity
Watch how competing bids move so you can time your own.
- 13
Get notified the moment you win
Instant confirmation the second the auction closes in your favor.
- 14
Pay within the settlement window
Complete payment by the deadline to avoid delays or penalties.
- 15
Book collection or transport
Arrange pickup yourself or use in-platform transport booking.
Video coming soonTransport booking demo - 16
Receive your release documents
Get your gate pass and ownership transfer paperwork once payment clears.
- 17
Know your protections
Understand what recourse you have if a vehicle doesn't match its listed condition.
- 18
Reach out anytime
Contact support at any stage — before bidding, during the auction, or after you've won.
Inspection Services
Every lot on the platform is independently inspected before listing. Our inspection team documents an overall condition grade, itemises visible damage, and runs standard mechanical checks. All of this feeds directly into the inspection report and valuation you see on each lot page — no guesswork, no hidden surprises.
A sample inspection report is embedded on every published lot detail page — see any lot in the catalogue for the standard format.
Videos
Short walkthroughs of the key flows. Click any tile to play — placeholder previews are shown until final videos are uploaded.
Requests
Send a support request directly to our team. Requests are routed to the same admin queue that handles all buyer enquiries — we reply within one business day.